The constant way in which my shopping habits are watched wasn't really new to me, or particularly distressing...until I began to realize exactly how much companies can do with the personal data that they mine from me and other sources willing to sell it. I use my "chopper shopper" card to get discounts at the grocery store. I don't mind that Price Chopper knows what I buy; it helps them stock their shelves more efficiently, right? What really scares me, is not how a grocery store will market to me, but how other more insidious organizations or persons could use the same information for a harmful purpose. I've shopped enough to know that stores will use all sorts of discount gimmicks, mail-in rebates, and other tactics to get more of my money for less of their product. When target was able to predict a teen's pregnancy, however, it was part of a concerted effort to change a person's habits and create a loyal customer. Target was specifically timing their efforts to change customer buying habits during a formative time in a family's/woman's life when buying habits are in flux and open to being redirected: the period around which a child is born (Duhigg, NYC). Charles Duhigg of the New York Times writes, " Specifically, the marketers said they wanted to send specially designed ads to women in their second trimester, which is when most expectant mothers begin buying all sorts of new things, like prenatal vitamins and maternity clothing" (nyt.com).
To a certain extent, as shoppers we are aware (and even happy at times) when companies pay attention to what and how we buy things. Amazon.com shows me what I've recently viewed and even offers nice suggestions of things I might be interested in. Sometimes this has helped me see a greater variety of merchandise and enabled me to make a better-informed decision before I buy a product. Target and other retailers print out coupons tailored to an individual's shopping habits, so we get discounts on the things we are already in the habit of buying. One way that online retailers, especially, create a panoptic system is by giving consumers a chance to write reviews of merchandise, analyzing the merits and faults of products, and letting other consumers interact with each other as they look and buy. Products and manufacturers are being watched by consumers (and product reviewers) and the products, the pricing, the benefits, and the faults are all out in the open. When I buy online, I ALWAYS read the consumer reviews and make a judgment largely influenced by those in the system who are watching products/companies and critiquing those products, all for the benefit of other buyers. In this sense "the disciplinary mechanism will be democratically controlled, since it will be constantly accessible 'to the great tribunal committee of the world'" (Foucault 207). The discipline for companies results in how their products are viewed, purchased, and ultimately become profitable or unprofitable.
One feature I use a lot in consumer reviews is the "most helpful" function. On amazon.com one can comment about a comment. Unfair reviewers, those who are vulgar, or whose product-bias corrupts a truly informative review are chastised and given a "thumbs down" or unhelpful review. So consumer reviewers are also aware that THEY are being watched and judged as competent, unbiased, informative reviewers. For some products, the "most helpful" customer comment has been marked as "helpful" hundreds of times, a few over a thousand times, on amazon.com. These most helpful reviews generally have good grammar/punctuation, list both pro's and cons, are very detailed, are identified by amazon's "real person" ID service (which I could get into even more...), and are also very thorough. In a sense, online customer review systems prove Bentham's claim to be true that "benefits to be obtained" are "Morals reformed - health preserved - INDUSTRY INVIGORATED" (qtd in Foucault 207, all caps used because I can't italicize in this app). Amazon.com's extensive customer reviews function a bit like Paris and London in the 18th and 19th century where "this unceasing observation had to be accumulated in a series of reports and registers. . . . And, unlike the methods of judicial or administrative writing, what was registered in this way were forms of behavior, attitudes, possibilities, suspicions--a permanent account of individuals' behavior" (Foucault 214). Foucault was talking about police reports, but it seems to work well in an economic setting as well.